We recognize that our clients want to save money by doing as much of the implementation work as possible, within the skills and experience of their current staff. We encourage our clients to do this, whenever possible, as our goal is to make the implementation of operations tracking systems as affordable as possible.
These do-it-yourself implementation activities may range from using a train-the-trainer methodology for training material handlers and shop-floor workers to having your own technical staff install and configure the software, write custom reports, and use the BellHawk SCI toolset to implement interfaces with other systems.
We work very hard to make sure that our BellHawk software is fully documented, despite ongoing addition of new features, so that clients can install, setup and use the software without requiring assistance from BellHawk Systems. We also provide an extensive collection of demonstration and educational videos as well as white papers to guide clients in the recommended barcode tracking methods to use.
With the addition of the powerful user-defined-parameters and item configuration options to BellHawk, most customization of the data collection software has been replaced with user configurable data collection.
As BellHawk uses a SQL Server Database, users with a local installation can create their own custom reports by modifying the BellHawk starter set of Access reports, which are provided in source code format, or using other reporting tools, such as Crystal reports and SSRS. Those clients running BellHawk in the "Cloud" can use the BellHawk SCI to periodically export data into a local "Big Data" database from which they can do analysis and reporting.
For data exchange with other systems BellHawk has a wide range of interfaces, including the Bell-Connector toolset, which enable clients and partners to rapidly develop automated data exchange interfaces with a wide variety of systems in a Visual Studio .Net IDE environment.
But, where clients do need support services, these can be purchased from BellHawk Systems on an hourly rates basis in the form of pre-paid Support Services Bundles. We are also available to provide operational and technical guidance based on our experiences with implementing many successful barcode tracking systems for clients over the past decade.
Clients can also take advantage of BellHawk Systems procurement assistance services to purchase "best of breed" equipment and specialty labels.